We have seen a number of users reporting that on their Galaxy Note 9 Google Play keeps crashing or won’t load properly. Today in this installment of Samsung Galaxy Note 9 Troubleshooting. We’ll tell you how you can Fix Google Crashing issues on Galaxy Note 9.
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Samsung Galaxy Note 9:
The Galaxy Note 9 was released in August 2018. The phone came out with a screen of 6.4 inches having 1440 x 2960 pixels resolution. Galaxy Note 9 was powered by Qualcomm SDM845 Snapdragon 845 CPU and Adreno 630 GPU. It had internal storage of 512 GB, 8 GB RAM or 128 GB, 6 GB RAM. The camera at the back of this phone is 12 MP, f/1.5-2.4 / 12 MP, f/2.4 and on the front, it is 8 MP. Inside this phone, there was a 4000 mAh battery. The phone originally ran on Android 8.1 (Oreo).
Samsung Galaxy Note 9 Google Play keeps crashing:
Heed the instructions provided below and you will be able to Fix Galaxy Note 9 Google Play keeps crashing or won’t load properly issue.
Clear Cache and Clear data:
- One your Android device, open Settings > Applications / Applications Manager > All Apps
- Scroll all the way down and locate Google Play.
- Tap Google Play to open its settings.
- If you’re using Android Marshmallow or higher, you will have to tap Google Play > Storage to open cache and data options.
- Now tap Clear Data and Clear Cache.
- Now restart your Android device now.
Perform a Factory Reset:
You need to create a complete backup of your device before you perform a Factory Reset. [ How to Backup Your Entire Android Device to PC ].
- Turn off your device.
- Now press and hold home+Power+Volume Up key.
- Release the power button once you see the logo, but keep holding home and Volume up keys.
- Now when you see Android logo, let go both buttons.
- Use the volume down button to navigate and highlight wipe data/factory reset.
- Now use the power key to select the option.
- You have to select ‘Yes‘ when you’ll be prompted for the next menu.
- Now wait for the process to be completed, once it’s done highlight ‘Reboot system now’ and press power button to select it.
- All Done.
Clear System Cache:
- Turn off your device.
- Now press and hold home+Power+Volume Up key.
- Release the power button once you see a logo, but keep holding home and Volume up keys.
- Now when you see Android logo, let go both buttons.
- Use the volume down button to navigate and highlight wipe cache partition.
- Now use the power key to select the option.
- You have to select ‘Yes‘ when you’ll be prompted to the next menu.
- Now wait for the process to be completed, once it’s done highlight ‘Reboot system now’ and press power button to select it.
- All Done.
Download the Latest Version:
Sometimes you start getting crashing problems when you are running an old version of Google Play. It would be better to update your Google to the latest version. Use the following link to download the Google Play updated version.
Reboot your device:
The ultimate solution for all the problems is to reboot your device at first instance. Hold down the power button until you see the pop-up. Tap on Reboot.
Boot into Safe Mode:
Safe Mode disables all the third-party applications on your phone. You can boot your Note 9 in Safe Mode and check the Google Play after that. If the Google Play works fine in the Safe Mode and you can easily open it, download apps etc. It means that a third-party application has compatibility issues. In such a case, you will have to go through all of your apps and uninstall the ones you think can be the culprit. Here is how to boot into the Safe Mode.
- Turn off the phone.
- Now turn on the phone and press the Volume Down Key. Keep it pressed unless you see the home screen.
- After getting into the home screen, let the key go.
- You will now find the “Safe Mode” watermark on the lower left corner of the screen.
That’s all.
