How to Disable the Annoying Sony Demo Video on Xperia Devices


Yesterday I bought Xperia Z1 from a friend and didn’t check it at the time of buying. As soon as I came home and plugged in the charger, a demo video came up and started running, at first I thought this will stop after first run, but the video kept on running repeatedly and this was quite annoying, furthermore the video also kept running as soon as I pressed the lock key without having the charger plugged in, along with the video, it also turned on NFC and Bluetooth on phone again and again that kept eating the battery… this was annoying + much strange as well.


The demo video is basically the phone’s demo, that tells you about the features of that specific device and what’s new in that. It is activated by default or using some code or whatever, perhaps disabling it might give you a tough time. After googling for about 2 hours, I finally found the solution and got it working, so decided to share it with you guys in order to save your time.So here is the method.

    • First you need to make sure that there are no charging enabled apps. Check it in Sony Live Ware manager or in Sony Smart Connect. If there is nothing enabled then the code will work for you.
    • If you are facing the demo video issue upon locking your device and having unplugged the charger, then simply open the Dialler on your phone and type the following code:


  • In case the issue comes up when the charger is plugged in, then don’t unplug the charger and open the Dialler and enter the above code having the charger unplugged.
  • As soon as you enter the code, the video will vanish! Phewww you’ve fixed it up.
  • If you type the same code again after disabling it, the video will get enabled again and disabled when you type it once again.

I hope that the short tutorial has saved your time and helped you to get rid of this annoying demo video. In case you still can’t fix it, let us know through the comment box below. We will try our best to sort it out for you.

Usama is a software engineer by profession and at he uses his expertise to solve everyday consumer tech problems with his main areas of interest being Android, iOS and Windows.


    • @z1owner:disqus can you please explain when are you experiencing this problem? on charging or without charging? this is the perfectly working solution, please read the guide carefully.

      • i got it off but when im start to charge my phone then it coming back, and the code doesnt work unless i take it off from the charger

        • @disqus_yQiRn7a3Xb:disqus to get rid off it on charging, please enter the code while your phone is on charging. I myself did it on my Xperia Z1 and it worked like a charm, please follow the guide carefully..

  1. thank you sooo much guys… it worked like a miracle on my xperia z… i had given up on it. KEEP ON DOING WHAT YOU DO… GOD BLESS. #NAIROBI – KENYA
    from now onwards i will never take my phone to the repair guys before i consult you…

  2. omg thank you so so much i was trying to disable this video for 2 days and nothing worked! Now I can finally charge my phone without it reseting my entire device thanks sooooooo much

  3. Still I cant disable my demo video on my xperia z2 after dialling the code given.. Plugged and unpugged

  4. This must only work on phones. It doesn’t work for the z2 tablet. I can get to the service codes but I don’t know what to turn off or on when I get there.HELP!

  5. I just bought a refurb Z2 tablet that’s stuck with that verizon store demo too. Did you ever find a solution?

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