Samsung Galaxy S8 users are reporting this issue of the missing sound. While a video is playing on the phone through the stock video player or through the Youtube application, the Audio cuts off and the sound goes missing for 3-4 seconds. This is a widespread issue. A lot of Galaxy S8 users have reported it on several forums and some have even taken the phone to the service centers and were back without any help. So far, there hasn’t been any clue about what’s exactly causing this issue. However, we have listed a few possible solutions in this guide below. You can apply these and see if any of these works for you to fix Galaxy S8 Sound or the Audio cuts off issue.
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Fix Galaxy S8 Sound/Audio cuts off issue
Note: This is a list of possible fixes that has worked for a lot of users.
Galaxy S8 Audio Cuts Off issue: Change the SIM card
A number of users have reported that their SIM card, which reportedly belonged to T-Mobile, AT&T, and other such carriers, had this issue. They got the SIM replaced by their respective carrier and the issue was gone after switching the SIM. This can due to a malfunctioned SIM card. You can contact your carrier’s customer support and ask them to issue you a new SIM card against your mobile number.
Galaxy S8 Audio Cuts Off issue: Reset network settings
Resetting the network settings has resolved this issue for many users. Resetting the network settings resets your WiFi, Bluetooth and SIM card connectivity settings. To do this, follow these steps.
- Go to your phone’s Settings > About device > Reset > Reset Network Settings > Enter the PIN for your phone > Reset all settings.
- After resetting these settings, reboot your device.
- Try playing the video now.
Galaxy S8 Audio Cuts Off issue: Check for software updates
At times, a new software update brings fixes for the existing bugs. You can try checking for new updates. If there is a new update available, then update your device without a second thought. Here’s how to check for OTA updates using your phone.
- Go to settings on your phone.
- In settings > Software update > Download updates manually.
- It will start checking for available updates. If it is available, download it and install it on your phone.
- Restart your phone afterward. The issue should be gone.
Galaxy S8 Audio Cuts Off issue: Clear cache partition
Galaxy S8 Audio cuts Off issue: Boot the device in Safe Mode
The safe mode turns off all the applications installed on your phone. This is a great way to diagnose a device. If any application is messing up the sound of your phone, you can try disabling all apps and run the phone without them. If the sound issue doesn’t persist after disabling apps, that means something is wrong in the application department. In that case, you will have to go through your recent installations and check what application might be causing this problem. Here’s how to boot into Safe Mode and get done with this.
- Turn off your Galaxy S8 completely.
- Now turn it on. As soon as the phone boots up with Samsung logo on screen, press the Volume Down key and keep it pressed until the main menu of the phone comes up.
- Once the phone has booted up completely, you should find a Safe Mode watermark on the lower left corner.
- Open the app drawer, the icons of all third party apps should be blacked out.
- Now try playing a video or some other sound and see if the sound goes missing or not.
