How to fix common Google Play Store errors

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Learn how to fix the most common Google Play Store errors. Whether it is something related to app download stuck at pending or an error code like 505, we’ve got you covered. Also learn the reasons for this random errors. Note that not all of these errors occur due to Google. Some of these Play Store errors happen because of something to do with client (smartphone or tablet).google play store errors

In order to identify an error, note the text or number written in notification bar. It could say something like “Some random app could not be downloaded due to an error (403)“. Sometimes, the error message is more descriptive and has additional text like “Error retrieving information from server: [RPC:AEC:0]“. It may sound like gibberish to some while others can understand a fair bit.

In this article, we are listing all “known” Play Store errors, what causes them and how to fix ’em. Our readers are always welcome to contribute by telling us about an error that is not listed here so we can update it.

Numbered Errors Server Related Others
Error 8 Error DF-BPA-09 Download Pending
Error 18 Error DF-BPA-30 Recovery Error
Error 20 Error DF-DLA-15 Authentication Required Error
Error 24 Error RPC:AEC:0 Package File Invalid Error
Error 101 RPC: S-5: AEC-0 Error App not compatible with device
Error 103 Error BM-GVHD-06
Error 110 Error RPC: S-3
Error 194 Error RH-01
Error 403 Error RPC:S-7:AEC-0
Error 406
Error 413
Error 481
Error 491
Error 492
Error 495
Error 497
Error 498
Error 501
Error 504
Error 505
Error 506
Error 905
Error 906
Error 907
Error 911
Error 919
Error 920
Error 921
Error 923
Error 924
Error 927
Error 940
Error 941
Error 944
Error 961
Error 963
Error 971
Error 975

Contents

Play Store Errors, Causes and Solutions

Google Play Store Error 8 – How to fix

Cause

Play Store 8 error occurs when a user is trying to download and app or game and it just stops midway. The possible reasons for this include external SD Card, unknown sources enabled.

Fix

1: Unmount the SD Card in Settings > Storage and then try downloading app again.

2: Disable Unknown Sources in Settings > Security.

3: Try initiating Install from Play Store website.

Google Play Store Error 18 – How to fix

Cause

This is a tricky glitch. The 18 error in Play Store occurs when users want to reinstall an app or game that they had before. It is most likely to happen in same device.

Fix

1: Clear Play Store App’s cache from Settings > Apps > Google Play Store > Storage.

2: Clear phone’s cache from Settings > Storage > Management > Cache. Clear it from here. You can also clear cache from phone’s default or custom recovery. The exact method to use recovery varies with each phone.

Make sure to restart your phone after following either of these methods.

Google Play Store Error 20 – How to fix

Cause

This particular error states something like app cannot be installed in default install location. While it may seem like a storage issue, it is often caused by networks errors.

Fix

1: Clear Play Store App’s cache from Settings > Apps > Google Play Store > Storage.

2: Try another WiFi network. Some apps can only be downloaded over WiFi (if you’re trying to download it using mobile data).

3: Try deleting the /data folder of particular application you’re trying to install. This folder holds the downloaded data files. A fresh install can fix Play Store 20 Error.

Google Play Store Error 24 – How to fix

Cause

Facing the “Unknown Error code during application install” or Play Store 24 error code, as most people know about it. As the name suggests, the exact reason for this error is actually unknown. However, we are sure that if you use the simple trick listed below, it will fix error 24 for you.

Fix

Every application or game that is installed in Android has its own data folder. It holds all the necessary files to run it. If one of these files get corrupted, entire process is sabotaged. To fix this, use a file explorer to follow these steps.

1: Open File manager.

2: Go to Android > Data.

3: Now search for the folder name of your app. It won’t be listed as its regular title. It would be something like com... This is called the package name. If you are not sure about package name of your concerned app, search for it and then delete that folder from here.

4: Clear Play Store App’s cache from Settings > Apps > Google Play Store > Storage.

5: Restart the phone.

Google Play Store Error 101 – How to fix

Cause

Two theories are proposed as the cause of 101 error in Play Store. The first one states that it happens when either download manager is misbehaving or storage is full. Second one states that is happens when Google account verification is corrupted. Read below to find fixes for both situations.

Fix

1: Delete some old apps or clear storage by deleting old data and then try again.

2: Go to Settings > Accounts > Google > Tap on Menu button > Remove Account. Then log back in. Restart phone before logging again.

3: Clear Play Store App’s cache from Settings > Apps > Google Play Store > Storage.

4: Clear Download Manager’s cache from Settings > Apps > Show System Apps > Download Manager > Storage. Also clear data.

Restart your phone or tablet and try downloading app again.

Google Play Store Error 103 – How to fix

Cause

This error pops up when the download is completed and app/game is about to install. As soon as the installation is about to start, you get the error 103 on Play Store. One of the proposed reasons for this is app compatibility issues. Google may mistake the compatibility signature with your device and allow installation wrongfully. Another proposed reason is Play Store corrupted stored data and cache.

Fix

1: Clear Play Store App’s cache from Settings > Apps > Google Play Store > Storage.

2: Restart the Phone.

3: Try initiating install from Play Store Website.

4: Remove and re-add your Google account. Go to Settings > Accounts > Google > Tap on Menu button > Remove Account. Then log back in. Restart phone before logging again. If the compatibility issue was just a bug, it should reset the whole thing for your phone.

Google Play Store Error 110 – How to fix

Cause

This error mainly occurs when an Android service is not working. This includes the Google Play Services mainly. Why does this happen? Well, a lot of people turn on Saving mode on their phones. What is does is block apps like Play Services and several other Android services. Therefore, the 110 Play Store error comes up while installing apps.

Fix

1: Turn off Power Saving Mode.

2: Allow Android Services to run even during saving mode.

3: Clear Play Services cache from Settings > Apps > Google Play Services > Storage > Clear Cache.

4: Restart the phone and try downloading again.

Google Play Store Error 194 – How to fix

Cause

The 194 error in Play Store occurs while updating apps mainly. Whether you try updating manually or let it update manually, it still happens. Corrupted data and cache are the main reasons here.

Fix

1: Go to Settings > Accounts > Google > Tap on Menu button > Remove Account. Then log back in. Restart phone before logging again.

2: Clear Play Services cache from Settings > Apps > Google Play Services > Storage > Clear Cache.

3: Force stop Play Store from Settings > Apps > Google Play Store > Force Stop button.

4: Clear Play Store App’s cache from Settings > Apps > Google Play Store > Storage.

5: Restart the phone and try again.

Google Play Store Error 403 – How to fix

Cause

Play Store’s 403 aka ‘Forbidden’ is one of the most common bugs. It has two main reasons. The first one is if APN proxy settings are corrupted. However, this does not apply to every device. The second and most common reason is when there are more than one Google accounts on a device. This may interfere with installation. Google denies or forbids user app download request at server.

Fix

1: Remove all Google accounts. Go to Settings > Accounts > Google > Tap on Menu button > Remove Account. Then log back in. Restart phone before logging again. Login once again only with one account you want to install app on. Use other accounts later.

2: Clear Proxy cache. Go to Settings > Networks > Connections > Networks > Access Point Names and select the Clear Proxy option. This option does no apply to all phones.

3: If this does no work, try restarting the router and phone both.

Google Play Store Error 406 – How to fix

Cause

The error 406 shows up usually after a factory reset. It can also come up if you change or reset the Google account on device. Sometimes, the process does not go smoothly and you can end up with corrupted cache files on Play Store app.

Fix

1: Clear Play Services cache from Settings > Apps > Google Play Services > Storage > Clear Cache.

2: Force stop Play Store from Settings > Apps > Google Play Store > Force Stop button.

3: Clear Play Store App’s cache from Settings > Apps > Google Play Store > Storage.

Now just restart the phone and try downloading apps again.

Google Play Store Error 413 – How to fix

Cause

Some people use VPN most of the time. It is mostly active. Even though it is a good thing, it can mess up with Play Store downloads sometimes. The 413 error in Play Store usually shows up when device is connected using a VPN. The server denies connection and therefore, download error.

Fix

1: Turn off VPN device-wide.

2: Restart the phone. Try downloading app. If it does not work, read next step.

3: Clear Play Store’s cache and data from Settings > Apps > Google Play Store > Storage.

4: Additionally, try clearing Play Services cache from Settings > Google Play Services > Storage > Clear Cache.

Google Play Store Error 481 – How to fix

Cause

The Google Play Store account associated is corrupted.

Fix

1: In order to fix 481 error on Play Store, remove and re-add the Google account. o to Settings > Accounts > Google > Tap on Menu button > Remove Account.

2: Restart the phone and then add your account again from Settings > Accounts > New Account > Google.

3: Also clear Play Store cache and data before logging in with account. Settings > Apps > Google Play Store > Storage.

Google Play Store Error 491 – How to fix

Cause

The updates and downloads do not work. None of the apps download. Therefore, 491 error in Play Store is most probably due to Google account’s cache.

Fix

1: Head over to Settings > Apps > Google Play Store > Storage > Clear Cache.

2: If the download does not work, then clear cache of Play Services from Settings > Apps > Google Play Services > Storage > Clear Cache.

3: None of these methods working, remove and re-add your Google account. Settings > Account > Google > Account Tab > Menu button > Remove account. Re-do step 1 and 2. Restart phone. Add your account again.

play store error 492

Google Play Store Error 492 – How to fix

Cause

Dalvik cache is one of the key partitions in most Android systems out there. We are not going into the technical details but it has something to do with apps’ cache. Therefore, if it gets corrupted, you get 492 error from Play Store. Other possible reason is Google account malfunctioning.

Fix

1: Open Phone’s stock or custom recovery and clear dalvik cache. Since the recovery method varies from device to device, it’s not mentioned here.

2: Remove the Google account and re login. Settings > Accounts > Google > Account tab > Menu button > Remove Account.

3: Restart the phone before logging in again.

Google Play Store Error 495 – How to fix

Cause

When users are trying to download apps and games via WiFi, they are often hit with the error 495 from Play Store. This interrupts the download process. Any files that are downloaded before, are gone.

Fix

1: Try resetting the router and also restarting the phone.

2: Clear Play Store’s cache from Settings > Apps > Google Play Store > Storage > Clear Cache.

3: Lastly, if it does not work, then remove and re-login with your Google account. Settings > Accounts > Google > Account tab > Menu button > Remove Account.

4: Always restarts the phone after trying out a solution.

Google Play Store Error 497 – How to fix

Cause

This is a common bug when updating already installed apps and games. Users get the error message “App could not be downloaded due to error (497)”. This could be due to clash in signatures of application that is installed already and the update.

Fix

1: First possible solution is clearing the cache of Play Store and Download Manager. Head over to Setting > Apps > Google Play Store > Storage > Clear Cache. Similarly, clear Download Manager’s cache from Setting > Apps > Show system Apps > Download Manager > Clear Cache.

2: If this does not work, then try downgrading Play Store and then updating it again. Head over to Settings > Apps > Google Play Store > menu button > Uninstall Updates. Let the Play Store update after restarting your device.

Google Play Store Error 498 – How to fix

Cause

The 498 error on Play Store appears mainly due to cache memory getting filled. This memory holds the junk data. It has stuff like app preferences and saved data. Therefore, clearing this cache does not pose any threat.

Fix

1: Start up the stock or custom recovery of your phone or tablet. Scroll down to “Wipe cache partition” and select this option. The method of getting to recovery is different for all devices. For Samsung, turn off the phone, hold Volume down + Home + Power keys simultaneously. Wait until you feel a vibration from phone and recovery loads. Use volume buttons to navigate and power button to make selection.

Most of other devices enter recovery mode by using volume down and power button combo while turned off.

Google Play Store Error 501 – How to fix

Cause

Traditionally, error 501 is associated with server. The server denies the request from client. It usually means that the request is not the way server would have accepted. This bug can come up due to some errors in Google Play Services cache.

Fix

1: Clear Google Play Services cache from Settings > Apps > Google Play Services > Storage > Clear Cache. Restart the phone before trying again.

2: If the problem persists, clear Play Store’s cache from Settings > Apps > Google Play Store > Storage > Clear Cache. Don’t forget to restart phone before trying again.

Google Play Store Error 504 – How to fix

Cause

This particular bug could be due to faulty Google / Gmail account on the phone.

Fix

1: Remove Google account from Settings > Account > Google > Account Email Tab > Menu button > Remove Account.

Remove all Google accounts this way and restart the phone.

2: Upon restarting the phone, go to Settings > Accounts > Add account > Google and add your main account. Only add one account and try downloading an app from Play Store now.

play store error 505

Google Play Store Error 505 – How to fix

Cause

Many users have reported that 505 error on Play Store appears when they are trying to install an application with conflicting permissions. This means that an application that is already installed, has same permissions’ set as the one you are trying to install. This will give the error.

Fix

1: Find out the app that is similar to the one you are trying to install. Uninstall it for now and download new app.

2: If Play Store or Android OS is not updated yet, do it now.

3: Clear Play Store cache from Settings > Apps > Google Play Store > Storage > Clear Cache.

Google Play Store Error 506 – How to fix

Cause

Got a new phone? Trying to update apps and getting this error? 506 error on Play Store shows up when user is trying to update the Google apps. These are pre-installed apps. The problem with pre-installed apps is that they are shipped with older versions. This is caused mainly due to some bug in Google Play Services since it handles all Google Apps’ business.

Fix

1: Try updating Google Play Services and Play Store first.

2: Clear Google Play Services cache from Settings > Apps > Google Play Services > Storage > Clear Cache.

3: You could also clear the Play Store cache following similar method as above.

Google Play Store Error 905 – How to fix

Cause

This bug shows up when the current version of Play Store on device was not properly installed.

Fix

1: Go to Settings > Apps > Google Play Store > menu button > Uninstall updates. Restart your phone and then re-install the Play Store updates.

2: Also try clearing cache of Play Services. Settings > Apps > Google Play Services > Storage > Clear Cache.

Google Play Store Error 906 – How to fix

Cause

The phones that still use external SD card can produce the 906 error while downloading apps and especially games from Play Store. This means that Play Store cannot properly decide the install location.

Fix

1: Unmount the SD Card. Go to Settings > Storage > Unmount SD Card / Eject SD Card. Then try installing the app again.

2: After unmouting, clear the cache of following apps from Settings > Apps > Google Play Store / Google Play Services / Download Manager > Storage > Clear Cache.

Restart the phone / tablet before trying to install that app / game again.

Google Play Store Error 907 – How to fix

Cause

The exact cause for this error is unknown but you can certainly fix it by following the methods given below.

Fix

1: Clear cache of three apps using this method: Settings > Apps > Google Play Store / Google Play Services / Download Manager > Storage > Clear Cache.

2: Unmount the SD Card if there is one. Also restart the phone and router before trying to install it again.

Google Play Store Error 911 – How to fix

Cause

This particular error message pops up when the app download is near completions. It is at something like 90% and then you get the message “Unknown error (911). Can’t download the App”.

Fix

1: Make sure that your WiFi is working correctly. Try restarting it or using a different WiFi altogether. Also try using mobile data to download the app.

2: Clear cache of Download Manager from Settings > Apps > Show system Apps > Download Manager > Storage > Clear Cache.

3: If the problem persists, then clear cache of these 2 apps: Settings > Apps > Google Play Store / Google Play Services > Storage > Clear Cache.

Google Play Store Error 919 – How to fix

Cause

This error prevents any apps from installing. All the apps may complete download process to 100% but show error message just before installation.

Fix

1: Clear Proxy.  Go to Settings > Networks > Connections > Networks > Access Point Names and select the Clear Proxy option.

2: If you are using a VPN, turn that off too.

3: Clear cache of related Google Apps: Settings > Apps > Show system apps > Download Manager / Google Play Store / Google Play Services > Storage > Clear Cache.

Google Play Store Error 920 – How to fix

Cause

Just like error 919, none of the apps can be installed.

Fix

1: Use the same solution as error 919.

2: Restart the WiFi router once. Also turn on and off the Airplane mode on your device once.

Google Play Store Error 921 – How to fix

Cause

The Android apps show this message when user is trying to mass-update the apps. Usually, Play Store schedules the updates for later time. If user tries to update all the listed apps once, they may give error 921.

Fix

1: Restart the WiFi that this device is connected to. Also put the phone / tablet in Airplane mode and then turn it off.

2: Clear the cache of Download Manager from Settings > Apps > show system apps > Download Manager > Storage > Clear Cache.

3: If the problem persists, then remove all Google accounts and log back in after restarting phone. Only use one account when trying again for first time. Settings > Accounts > Google > Gmail Account tab > menu button > Remove account.

Google Play Store Error 923 – How to fix

Cause

This error may show up if the cache memory is malfunctioning. It is almost impossible for cache memory to fill up as it works intelligently. However, sometimes, due to some bug, it can happen.

Fix

1: Try clearing cache partition. The easier method is from Settings > Storage > Management > Cache > Clear Cache.

2: The more efficient method is by getting into the stock / custom recovery of your phone. Then select the “Wipe cache partition” option from here.

Google Play Store Error 924 – How to fix

Cause

This bug is usually fixed by re-installing Play Store updates. This means that 924 error on Play Store is caused by faulty or incomplete Play Store app update / install.

Fix

1: If you are not using Play Store as system application, then download it latest version APK and install it on your phone. Make sure that you remove the already installed one before.

2: Otherwise, Go to Settings > Apps > Google Play Store > menu button > Uninstall updates. And then restart the phone and re-update it to its current version.

Google Play Store Error 927 – How to fix

Cause

This error is also related to faulty or incomplete Play Store app update.

Fix

1: Go to Settings > Apps > Google Play Store > Force Stop. Then press menu button and select Uninstall Updates option.

2: Restart the phone and update Play Store once again.

3: Lastly, go to Settings > Apps > Google Play Services > Storage > Clear Cache. This should reset the Google apps’ preferences on your device.

Google Play Store Error 940 – How to fix

Cause

It is one of those errors that pops up when trying to install large apps or specifically games from Play Store. The 940 errors does not let installation get complete.

Fix

1: Clear Google Play Services cache. Settings > Apps > Google Play Services > Storage > Clear Cache.

2: Clear Play Store’s cache in same way as step 1.

3: Uninstall Play Store’s updates if it is a system app on your device. Settings > Apps > Google Play Store > menu button > Uninstall Updates.

4: If Play Store is not your system app, then just delete it and re-install latest version APK.

Google Play Store Error 941 – How to fix

Cause

This error most commonly shows when trying to update applications. Therefore, it is due to some bug in download manager.

Fix

1: Clear Download Manager’s cache. Settings > Apps > show system apps > Download Manager > Storage > Clear Cache.

Google Play Store Error 944 – How to fix

Cause

This particular bug interrupt the update of few apps only. For example, someone could update Facebook and Snapchat successfully but Gmail app didn’t update and gave 944 error message.

Fix

1: Identify the apps that are not updating and force stop them before updating manually. Settings > Apps > App Name > Force Stop.

2: Clear Play Store’s cache from Settings > Apps > Google Play Store > Storage > Clear cache. Similarly, clear Download Manager’s cache if problem persists.

3: Restart the phone before trying to update again.

Google Play Store Error 961 – How to fix

Cause

This problem appears when there is slight misconfiguration in Play Store’s files. Therefore, we need to reset it to make it work.

Fix

1: Remove the Google account/s and re-login.

2: Clear Play Store and Download Manager’s cache from Settings > Apps > show system apps > Google Play Store / Download Manager > Storage > Clear Cache.

3: Restart the phone and try again.

Google Play Store Error 963 – How to fix

Cause

Just like error 961, users get 963 error from Play Store mainly due to bugs in Play Store.

Fix

1: Go to Settings > Apps > Google Play Store > menu button > Uninstall Updates.

2: Clear cache of Play Store, Download Manager and Play Services from Settings > Apps > show system apps > [App Name] > Storage > Clear Cache.

3: If your device has a SD card, try unmounting it and then installing / updating the app.

Google Play Store Error 971 – How to fix

Cause

When users are trying to re-install an application or game that they had in past, 971 error from Play Store pops up. This means that there is some leftover data that is interrupting with new installation.

Fix

1: Clear cache of Download Manager, Google Play Store, Google Play Services and Google Services Frameworks. Go to Settings > Apps > show system apps > [App Name] > Storage > Clear Cache.

2: Force stop the Play Store from Apps and restart the phone before trying to install it again.

Google Play Store Error 975 – How to fix

Cause

The cause of this error is currently unknown. However, you can fix this by trying one of these solutions.

Fix

1: Follow step 1 from fix of error 971.

2: Uninstall Play Store updates. Settings > Apps > Google Play Store > menu button > Uninstall Updates.

3: If you are using Play Store as non-system app, then update it to its latest version and then try again. Uninstall previously installed version before doing it.

Google Play Store Error RH-01 – How to fix

Cause

This one of the most common server errors. The message could read something like “error retrieving information from server. Error RH-01”. This is mainly due to faulty Google Play services updates.

Fix

1: Uninstall the Play Store updates and install it again. Go to Settings > Google Play Store > menu button > Uninstall Updates.

2: Clear cache of following applications:

– Settings > Apps > Google Play Store > Storage > Clear Cache.

– Settings > Apps > Google Play Services > Storage > Clear Cache.

– Settings > Apps > *show system apps* > Download Manager > Storage > Clear Cache.

– Settings > Apps > *show system apps* > Google Services Framework > Storage > Clear Cache.

3: If someone is using custom Gapps package, then uninstall it and re-install from another source. It might be buggy. Moreover, use the latest APK version of Play Store.

Google Play Store Error DF-BPA-09 (Error Processing Purchase) – How to fix

Cause

The title of this error is pretty self-explanatory. It means that there is some issue while making the transaction. Now don’t go on paying for the app again. It may charge you twice. However, follow the solution given below first and then try installing it again.

Fix

1: Go to Settings > Apps > system apps > Google Services Framework > Storage > Clear Cache. Now try purchasing/installing that app again.

2: Clear cache of following 3 applications in same way as step 1: Google Play Store, Google Play Services, Download Manager.

3: If all fails, then remove and re-add your Google account onto device. Go to Settings > Accounts > Google > Gmail title > menu button > Remove Account. Make sure to restart your phone / tablet before trying to install again.

4: The last solution is going to Play Store website and then login with same Google account as your device. Search for the app and initiate install from here.

Google Play Store Error DF-BPA-30 – How to fix

Cause

This is same as the previous error on this list. It is nicknamed as “Play Store Purchase Processing Error”. Now it could be due to number of reasons including Credit Card not allowing the purchase, the internet connection blocking purchases. However, if it not one of these, and try following.

Fix

1: The solution for DF-BPA-30 Play Store error is same as listed in previous heading. Follows its step 1-4 to fix it.

Google Play Store Error DF-DLA-15 – How to fix

Cause

This error shows up when the client (device) cannot communicate effectively with Play Store server. It could be due to some malfunction in configuration at user’s end.

Fix

1: Uninstall the updates of Play Store from Settings > Apps > Google Play Store > menu button > Uninstall updates. Restart the phone and try updating Play Store again. If you’re not using Play Store as pre-installed app, then download latest APK to install it manually.

2: Clear cache of following apps using this method: Settings > Apps > show system apps > [App Name] > Storage > Clear Cache.

– Google Play Store, Google Play Services, Download Manager, Google Services Framework

Google Play Store Error RPC:AEC:0 – How to fix

Cause

It is another one of the errors related to servers. However, rpc:aec:0 error is fixed by clearing the cache of device.

Fix

1: Enter stock or custom recovery of your phone. For Samsung, turn off the phone, press and hold Volume down + Home + Power keys until you get the vibration and see recovery screen. Use volume keys to navigate and power button to select “Wipe cache partition” option.

The method for entering recovery mode is different for all manufacturers. Therefore, you have to find the specific method for yourself or ask us in the comments below.

2: Alternatively, go to Settings > Storage > Management > Cache > Clear Cache. This is kind of an alternative for those who cannot access stock recovery. However, this option may not be available on all devices. The recovery option is available for all.

play store error rpc s-5 aec 0

Google Play Store RPC: S-5: AEC-0 Error – How to fix

Cause

The Google account on the device is main culprit for this bug. In order to fix this, you need remove and re-add the account.

Fix

1: Go to Settings > Accounts > Google > Gmail ID > menu button > Remove account.

Note that some users may not be able to pull this off because of having only one logged in account on the device. To solve this issue, add a temporary account, remove main account, restart the device, add main account and open Play Store. In Play Store, select main account from menu.

Google Play Store Error RPC:S-7:AEC-0 – How to fix

Cause

This error is only due to some bugs in Play Store error. It is rare and it affect selected accounts only. The error message would read something like “error retrieving information from server”.

Fix

Unfortunately, there is nothing a user can do to fix this. Since it is an error at Play Store’s end, it would recover in some time itself. However, you can try clearing cache of Play Services, Google services Frameworks and Play Store itself. Additionally, try removing and re-adding the Google account. Do not factory reset the phone as it will not help.

google play store gift cards error

Google Play Store Error BM-GVHD-06 (Play Store Gift Card Error) – How to fix

Cause

As the title suggests, this particular error message pops up when trying to redeem the gift code of Play Store gift card/credit card. BM-GVHD-06 error is showing up in few countries only. It has something to do with the account information.

Fix

1: Go to Settings > General Management > Date and Time. Check your timezone and make sure it is set correctly.

2: Wipe the cache of 3 apps using this method: Settings > Apps > show system app/All > [App Name] > Storage > Clear Cache.

The apps are 1: Google Play Store, 2: Google Play Services and 3: Google Services Framework.

3: Remove and re-add your Google account. If there is only one account, then you may not be able to remove it. Add a 2nd dummy account to remove main account.

Google Play Store Error RPC: S-3 – How to fix

Cause

The error message for rpc: s-3 states “Error retrieving information from server”. What this means is that client and server-side cannot exchange messages successfully. It is mainly due to some wrong configuration at user’s device. It is not sending the appropriate information to server to get desired results.

Fix

1: Follow the same steps as the previous error in this list.

2: Additionally, try uninstalling updates for Play Store and installing it again. Settings > Apps > Google Play Store > menu > Uninstall Updates. Restart the phone / tablet and install latest update again.

3: In case you are using custom GApps for a custom ROM, delete current Play Store and install latest APK manually.

Google Play Store Error Download Pending – How to fix

Cause

This is one of the MOST common Play Store errors. It seems to plague every Android OS version out there. It is caused by a number of issues therefore it is hard to brief it. You can find a detailed guide of solutions for this particular error below.

Fix

Read Guide to fix download pending issue in Play Store – HERE

Google Play Store Recovery Error – How to fix

Cause

This error can also be shown as “Error retrieving information from server”. This particular error shows up when phone and Play Store server cannot exchange information. You can try two solutions to fix this.

Fix

1: Remove and re-add the main Google account. You may need to add a dummy account to remove main one.

2: Clear cache of services framework from Settings > Apps > show system apps > Google services framework > Storage > Clear Cache.

Google Play Store Authentication Required Error – How to fix

Cause

When the error statement is “Google Play authentication required” then it is pretty easy to understand the situation. The account on your device is malfunctioning with system files. Therefore, it is no longer providing correct authentication details to Play Store server. In order to fix this issue, follow the steps given below.

Fix

1: Remove and re-add the Google account. You may need to add temp account to remove main account. It should reset the credentials.

2: If method 1 does not work, clear cache of Play Store, Play Services, Google Services Framework from Settings > Apps > All/show system Apps > [App Name] > Storage > Clear Cache.

3: Uninstall the update of Play Store app and re-install it. Settings > Apps > Google Play Store > menu button > Uninstall updates. Restart the phone and re-install updates.

In case of using Play Store as either non-system app or as part of custom ROM/GApps, update it manually using latest APK. Make sure to uninstalled the previous version if possible.

Google Play Store Package File Invalid Error – How to fix

Cause

The package file here means the installation file of app that you’re trying to install. The error message states ” Package file invalid”. This error pops when download is complete and installation is starting. Therefore, this means that Play Store can probably not verify the package signature and therefore it is not installing. It happens due to bad errors in cache and memory.

Fix

1: Try installing the app from Play Store site. Go there, login with same Google account as phone / tablet and then initiate install from here.

2: Try removing and re-adding Google account. Use a dummy account as alternative if main account is refusing to get removed.

3: Clear the cache of Play Store from Settings > Apps > Google Play Store > Storage > Clear Cache.

4: If the error pops up when updating an app, try uninstalling the old version and installing it fresh from Play Store.

Google Play Store App not compatible with device Error – How to fix

Cause

It is one of the most vague Play Store messages. This message shows up even before you can tap install. It has two main reasons. 1: The app developer has not specified your phone / tablet’s model in list of supported devices. 2: The Android version of your device is older than what the app is compatible with. 3: It is not available in your region.

Fix

There is no actual fix for this. However, if someone is getting this message only because that particular apps is not available in their region, then follow this. Note that, you can verify this reason if the app does not show up in search results of Play Store but it does if you use with VPN of another country.

Just download and install the APK of that app or game from a third-party source. Note that this is not a reliable solution as Geo-locked applications may not even after installing manually. It is always a hit-or-miss.

If you think that “App is not compatible with your device” message is showing wrongfully, then try removing and re-adding your Google account. It may fix the bug.

Final Words

This long list of Play Store errors and their fixes contains all possible solutions. However, the actual reasons for some of these bugs are vaguely explained. Therefore, if you are still facing an issue, feel free to contact us the in the comments section below.

Moreover, some of the bugs are just Play Store outages and users cannot do anything about these. In this case, contact Google Customer support and confirm if there is something like this going on.

Feel free to leave your feedback in the comments section below.

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