How to fix HTC 10 that won’t connect to Wi-Fi & other internet issues

In this post, I’ll help you fix HTC 10 that won’t connect to Wi-Fi & other internet issues. There no device which is perfect in every way, although HTC 10 is the best device so far from HTC, but as i said it’s not perfect. Following is the list of all the issue that we have received so far.

List of Errors:

• HTC 10 cannot connect to Wi-Fi network it used to connect
• HTC 10 reboots or hangs whenever Wi-Fi is turned on
• HTC 10 Wi-Fi can’t be turned on as switch is disabled

How to fix HTC 10 that won’t connect to Wi-Fi & other internet issues:

Now I’ve address all the issues separately, now these will help you fix these issues but if you are having a hardware problem. The best solution is that you should go to HTC service nearby.

HTC 10 CANNOT CONNECT TO WI-FI NETWORK IT USED TO CONNECT:

Now this seems to be problem with your WiFi connection because you were connecting your device before and now it’s not connecting that means you have issues with your WiFi connection. First i think you should try connect your device with another WiFi network, if it works fine that means you have to try following steps.

• Go to your device Settings->WiFi->Tap on the connection->Forget.
• Now connect your device with same connection.
• Turn off/on your WiFi router.
• Reset your Router Settings.
• Call the connection provider and make sure your net connection is live.
• Change your WiFi router and connect your device.
• Make sure your password is same.

HTC 10 REBOOTS OR HANGS WHENEVER WI-FI IS TURNED ON:

I’ve received a e-mail from our one of reader that, When he turns on WiFi on HTC 10 his device reboots or hangs. When he is using mobile data, there is no such issue. Following are the all possible solution to fix this issue.

Boot your HTC 10 in safe mode:

We are booting in to Safe mode because it will help us to determine the problem.

1. Unlock your device, Press and hold the Power key for few seconds. A Window will appear.
2. You have to touch and hold power off option shown in the window until a prompt telling you to ‘Reboot in safe mode’ appears.
3. Now tap on the ‘Reboot in safe mode’ and tap OK to confirm.
4. When your device boots up, you’ll be in Safe Mode.

Once your are in Safe mode that means now you are running only stocks apps, no third-party will is allowed to run. Now turn on your Wifi to check that still it’s  triggering the problem or not. If it’s running fine then i would suggest that use your device in Safe mode for a day or two. If you face the same issue that means its a firmware problem or If you don’t face the same issue that means one of third-party app is causing the issue. Now for the firmware problem you can try the following steps.

Try deleting the system cache:

• Turn off your device.
• Press and hold volume down button.
• Press+hold power key and release it when your device vibrates. But don’t let go off volume down button.
• As you see a black screen with red and blue line of texts appears, let go the volume down key.
• You’ll see a list of options, use the volume down button to highlight “reboot to bootloader” and press the Power key to confirm it.
• Wait for few seconds, now as the white screen appears, use the volume down button and highlight the option “BOOT TO RECOVERY MODE” and press the Power key to select it.
• Once you are in recovery menu, use the volume down key to highlight “wipe cache partition” and use power key to select it.
• Wait for wiping process to completed and then choose “reboot system now”.

Perform master reset:

• Turn off your device.
• Press and hold volume down button.
• Press+hold power key and release it when your device vibrates. But don’t let go off volume down button.
• As you see a black screen with red and blue line of texts appears, let go the volume down key.
• You’ll see a list of options, use the volume down button to highlight “reboot to bootloader” and press the Power key to confirm it.
• Wait for few seconds, now as the white screen appears, use the volume down button and highlight the option “BOOT TO RECOVERY MODE” and press the Power key to select it.
• Once you are in recovery menu, use the volume down key to highlight “wipe data/factory reset” and use power key to select it.
• Wait for wiping process to completed and then choose “reboot system now”.

HTC 10 WI-FI CAN’T BE TURNED ON AS SWITCH IS DISABLED:

Now for this issue, i think you should try the above methods and I am sure you’ll get a good result. I am adding the method you can use.

1. Boot your device in safe mode and see if the Wi-Fi switch is enabled
2. If mobile data is enabled, disable it and check Wi-Fi.
3. Wipe the cache partition
4. Master reset to refresh everything in your phone.

This is all for now, I’ll keep updating this post as i get more solutions and issues people are facing with their HTC devices.