Samsung Galaxy S8 users are reporting this issue of the missing sound. While a video is playing on the phone through the stock video player or through the Youtube application, the Audio cuts off and the sound goes missing for 3-4 seconds. This is a widespread issue. A lot of Galaxy S8 users have reported it on several forums and some have even taken the phone to the service centers and were back without any help. So far, there hasn’t been any clue about what’s exactly causing this issue. However, we have listed a few possible solutions in this guide below. You can apply these and see if any of these works for you to fix Galaxy S8 Sound or the Audio cuts off issue.
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Note: This is a list of possible fixes that has worked for a lot of users.
A number of users have reported that their SIM card, which reportedly belonged to T-Mobile, AT&T, and other such carriers, had this issue. They got the SIM replaced by their respective carrier and the issue was gone after switching the SIM. This can due to a malfunctioned SIM card. You can contact your carrier’s customer support and ask them to issue you a new SIM card against your mobile number.
Resetting the network settings has resolved this issue for many users. Resetting the network settings resets your WiFi, Bluetooth and SIM card connectivity settings. To do this, follow these steps.
At times, a new software update brings fixes for the existing bugs. You can try checking for new updates. If there is a new update available, then update your device without a second thought. Here’s how to check for OTA updates using your phone.
The safe mode turns off all the applications installed on your phone. This is a great way to diagnose a device. If any application is messing up the sound of your phone, you can try disabling all apps and run the phone without them. If the sound issue doesn’t persist after disabling apps, that means something is wrong in the application department. In that case, you will have to go through your recent installations and check what application might be causing this problem. Here’s how to boot into Safe Mode and get done with this.
This post was last modified on January 5, 2019 5:00 am
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