Samsung responds to battery problems users have been facing with the Galaxy Note 8 and Galaxy S8+

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If you have been facing battery problems after purchasing a Galaxy Note 8 or a Galaxy S8+, there is no need to worry because unlike the Galaxy Note 7, these batteries were not exploding thankfully. After the devices’ batteries went from 0-100 percent, users found it impossible to switch the device back on. The reason was yet to be discovered but there were lots of things that these users tried doing and these attempts were futile in the end.

Samsung responds to battery problems users have been facing with the Galaxy Note 8 and Galaxy S8+

Right down from using different chargers to different charging boxes, the Galaxy Note 8 still did not end up charging, leading to several complaints being posted on Samsung’s official forums until a company representative finally managed to catch these issues and doing what they do best, they conveyed the message to Samsung.

Apart from the Galaxy Note 8 battery problems, users also started reporting about Galaxy S8+ issues, which only made matters worse. However, Samsung has reported to the problems that users have been suffering from and has decided to post about it as follows:

“Of course, Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further if we have more detailed information about the affected devices. If you have any questions about your device, please contact Samsung Customer Service at 06196 77 555 66 (costs according to the contractual partner’s terms for landline or mobile phone connections.) Service times: Monday to Friday: 8: 00-21: 00 clock, Saturday: 9: 00-17: 00 clock) or under: http://www.samsung.com/de/info/contactus.html).”

If your Galaxy Note 8 or Galaxy S8+ are of the devices that have been suffering from these setbacks, then we highly recommend you to tell Samsung about these problems because if it is a software issue, then it can easily go away but if it is a hardware problem, then things are going to be a lot different.

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